2020 Sessions

A system mapping process in Namibia: Cross cultural performance improvements



Monday, October 5, 2020


CET 5:00-5:30pm
EST 11:00-11:30am
PT 8:00-8:30am


Join us to learn through our experiences with engaging in a system mapping process in an organisation in Namibia that was interested in performance improvement. We partnered with a financial investment organization to inculcate systems thinking into the culture, to promote value addition to the overall organizational strategic goals, encourage innovation, as well as improve employee efficiency. Given our case study, you will be able to describe a five-phase process we identified and collected data from relevant sources related to the achievement opportunity gap, between the actual state and desired state of organizational operations and culture. Also, you will be able to identify the cross-cultural considerations responsible practitioners can use in enacting the mapping process across cultures.


Lisa A. Giacumo, PhD

Lisa A. Giacumo, PhD

Assistant Professor of Organizational Performance and Workplace Learning, Boise State University

Lisa’s interests focus on global and cross-cultural workplace learning, technology for workplace learning and performance improvement, and preparation of instructional designers. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, non-profits, and non-governmental organizations. Lisa is an ISPI member, and frequent presenter at AECT, ISPI EMEA, ISPI, and Humentum (formerly LINGOs).

Tutaleni I. Asino, PhD

Tutaleni I. Asino, PhD

Associate Professor of Educational Technology and Director of the Emerging Technology and Creativity Research Lab in the College of Education and Human Sciences, Oklahoma State University

Tutaleni’s research agenda includes Comparative and International Education, mobile learning, diffusion of innovations, Open Education and how culture, agency and representation manifest themselves and interplay in education settings.