Performance Improvement: Past, Present, Future
Dedicated to Dr. Roger Kaufman

For new and long standing practitioners in the field, each year, ISPI EMEA is organizing a session to introduce the essentials of Performance Improvement (PI) and to offer a dialogue platform for how the industry might be changing depending on the current global socioeconomic developments. This year, Roger Addison, Maja Joakim, and Klaus Wittkuhn will lead you through an interactive review the core principles of PI from the view of Past, Present and Future. The session will give you an overview of PI consulting, the PI Landscape and our basic principles, RSVP, as applicable to different markets:

  • Focus on Results,
  • Take a Systemic viewpoint,
  • Add Value and
  • Partner

Take an integrated approach,
o Worker,
o Work,
o Workplace
o World Impact

We will share PI Case Studies and then take a look at the future of Performance improvement.
We are looking forward to seeing you on line.

This year’ session is dedicated to Dr. Roger Kaufman (1933-2020), the MEGA thinker, the MEGA man, who will be MEGA missed!


Roger Addison

Roger Addison

Performance Architect, Chief Performance Officer - Addison Consulting

Roger is an internationally respected practitioner of Performance Improvement (PI) and performance consulting. He was the manager of Performance Improvement for Wells Fargo Bank. Roger is Certified in Performance Technology.

Roger is a past president of ISPI and past Chair of the Board and President of the International Federation of Training and Development Organisations (IFTDO). He received ISPI’s highest award, Member for Life. He also received The Thomas F. Gilbert Distinguished Professional Achievement Award, the Geary Rummler Award for the Advancement of Performance improvement and the Distinguished Service Award. Roger has worked and presented in North America, South America, Asia, Europe, Africa and the Middle East.

Maja Joakim

Maja Joakim

Continuous Performance Improvement Consultant

Maja has over 15 years of global experience and a track record of success, as measured by clients, in organization performance improvement, business process reengineering/transformation, strategy and outcome development, and workforce optimization. She shares case studies based on her experience that combines supporting leaders and teams of more than 100 organizations across the world and a family owned manufacturing business in Europe to build proactive improvement roadmaps to remove waste and roadblocks to achieving sustainable results.

Maja is the ISPI EMEA – The Performance Systems Network, Inc. Board Secretary. She has worked and presented in Europe, North America, South Eastern Asia, Africa and the Middle East. 

Klaus Wittkuhn

Klaus Wittkuhn

Managing Partner, performance design international

Klaus is the founder and managing partner of performance design international, a company that specializes in the design of performance systems, and of train, a training company focused on performance based training. He studied Political Economics and Educational Science. His first career was in German Airforce. In his second career Klaus entered consulting and was in Senior Management of one of Germany’s biggest consultancies (900 consultants). He has consulted for more than twenty years in a variety of industries, in the public sector, and with NGOs in more than to 30 countries. He is adjunct faculty at two universities, a frequent speaker at international conferences and has published widely.

Klaus is an Honorary Life Member of the International Society for Performance Improvement (ISPI) and was the first one to receive the Society’s Geary Rummler Award for the Advancement of Performance Improvement. In addition he had the honor to serve as President of ISPI.